Vang Asm

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Verified Reviewer
| map-marker Indianapolis, Indiana

*** product, Worse Customer Service!

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Jasper Engines And Transmissions - *** product, Worse Customer Service!

1 STAR is to many! Like many others I purchased a replacement transmission from Jasper and the warranty.

Well less than 1200 miles later, most of the miles getting home from two different dealerships. Transmission is shot. Only to find out that yes even with the additional coverage that I purchased on the labor I will still be paying about $60 an hour out of my pocket for the replacement of the new transmission because the original one sent was crap. Typical, they do anything they can to avoid covering their sub par workmanship.

DO NOT BUY from JASPER.

*** product and even worse customer service. Run as fast as you can if the shop recommends a Jasper product!

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Loss:
$2000
Cons:
  • Do not stand behind their products

Preferred solution: Them to actually stand behind and honor warranty without the run around

User's recommendation: Run, Don't even consider their products

Ranger S Fjh

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Verified Reviewer
| map-marker Houston, Texas

Warranty

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Purschsed a Jasper Transmission after about 4 weeks of use I totally lost reverse. I purchased a 3 year / 100,000 miles warranty. ( Parts and Labor ). I was told that Jaspaer only covers up to 90 dollars a hour on labor and doesnt cover fluids. So now after purchasing a 6500.00 transmission and paying to have it installed. I will now have to pay an additional 45.00 dollars a hour per hour of repair and an additional 190.00 worth of fluids,at my own expense. Because the transmission failure is a 100 percent defect from Jasper.. Buyer Beware. Id give zero stars if possible . Gary Smith.
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Loss:
$1200
Cons:
  • Warranty issues

Preferred solution: Price reduction

User's recommendation: Don’t buy

1 comment
Guest

Going through similar experience with an engine I purchased from them. VERY frustrating and wont use them again.

Anonymous
map-marker Washington, District Of Columbia

2 motor one died after 30 thousand miles and timing chain problems after 5000 miles on second motor

First motor died after 30.000 miles 2years second motor died 5 thousand miles timing chain problems motor must be touring apart
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User's recommendation: Juke will not pay second motor AP I Auto wheel Belair Md

Anonymous
map-marker Pittsburgh, Pennsylvania

JUNK JUNK JUNK! WARNING! STAY AWAY!!!! Had 3 engines put in my Jeep and all 3 were bad! They all blow smoke and use a quart of oil every other day! One engine blew a connecting rod. Huge Inconvenience

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Had to get towed in -20 degree morning during rush hour. Had to wait 2 hours for tow truck and I have a bad heart. Another breakdown happened on July 4th and it ruined my holiday. What are they doing wrong? It is the 3.6 Pentastar.
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User's recommendation: STAY AWAY!!!!!!!!!!

Anonymous
map-marker Pensacola, Florida

Cannot get replacement or parts to repair the second one in 3 years

Cannot get a replacement or parts to match what you installed after you provided two transmissions within two years of each other with very low use. I am now experiencing the third failure. What junk and lack of concern. I will tell everyone I know on every blog I can find that your transmissions are junk and soon obsolete after 3 years.
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User's recommendation: Stay away from Jasper transmissions.

Worth Zzu

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Verified Reviewer
| map-marker Chicago, Illinois

Trouble with jasper transmission

Jasper Engines And Transmissions - Trouble with jasper transmission

Purchased a transmission back in May, have had nothing but trouble with overdrive jumping out of gear, they have replaced transmission, and still have the same issue , Jasper sent a new solenoid pack on 2nd transmission, last week , still the same problem.. I am at my wits end on what to do Had no trouble with transmission that was original in vehicle this is an 07 Dodge ram 1500 motor went bad, Had no trouble with transmission that was original in vehicle, this is an 07 Dodge ram 1500...

bought a motor from Jasper which is doing a good job, and have no complaints decided to replace the transmission as well, When I purchased the motor, simply because of a new motor, Had no problems or issues with original transmission.. Have had nothing but trouble with the Jasper transmission at current date on the 2nd transmission one now from Jaspet...Still having the same problem I have also replaced the ECM On the 07 Dodge ram end result is the same problem with transmission will not stay in overdrive

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Ewell Ezo

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Verified Reviewer
| map-marker Miami, Florida

Fake Promises

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This company sucks first they tell you a story that they have your parts in stock until they charge you, and then they call you to let you know that your parts are not available and that your parts are going to be delivered in weeks while you sold the job and gave the customer a timeframe... very embarrassing for shops due to negligence of Jasper. The worst part is you have to wait 3-7 business days to get your money back. Very bad business.
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User's recommendation: Do not absolutely do not buy from these people

Resolved
Mac P Kju

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Verified Reviewer
| map-marker Reno, Nevada

Resolved: No rear main seal on my 5.3/323 V-8 CHEV GEN IV?

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Updated by user Jun 22, 2022

There was no issue with Jasper. I had mistakenly indicated that I was a "Pissed Customer" and the case was closed..

Original review May 23, 2022
Please disregard the "Pissed Customer" tag - it must've been pilot error on my part. Since it was sent I've had a good live conversation with Jasper tech Will and am completely satisfied with his guidance. By the way, the engine runs great! Thanks. Mac Potter Sparks, NV
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User's recommendation: Re "Pissed Customer": read your message before you hit send!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Queensbury, New York

Does not stand behind their engines

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Jasper Engines And Transmissions - Does not stand behind their engines
This company won't even tell you a part number if you want to replace a part after the warranty ..why would anyone buy an engine from a company that won't stand behind their products and help you with even a part number! I seriously don't know how they stay in business, I feel I've been made a fool buying this!!
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Loss:
$1000

Preferred solution: A PART NUMBER!!!!

User's recommendation: Don't Buy!!

David D Oyw

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Verified Reviewer
| map-marker Waynesboro, Virginia

Jasper engine co are criminals

Bought a brand new engine that burned excessive amounts of oil so it was replaced under warranty. one year and about 10,000 miles later the supposedly new engine breaks the timing chain and destroyed the engine. 2 bad engines. $7000 dollars down the drain and im stranded They got violent with me on the phone when I asked them to make it right. they don't care as their trash makes it through the warranty
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Loss:
$11
Cons:
  • Criminals

Preferred solution: Full refund

Terry C Qwg
map-marker Gulf Breeze, Florida

Product failure

Had a transmission replaced and within a month complete failure. Know Im out a vehicle once again. Spent $5000.00 getting it replaced and all they can tell my mechanic is we have an open ticket on it. Have had to borrow a car, got left on the roadside. I heard good things but my experience has been terrible so far. Compensation would help my pain.
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Preferred solution: Let the company propose a solution

User's recommendation: Shop around first

Robert C Jam
map-marker Tehachapi, California

We installed a jasper motor, started the motor, it smoked right away. Then came a miss on one cylinder.

After pulling the engine and valve covers. It broke a rocker arm, scored the cam shaft. Looks to be a bad valve guide. They took the motor apart, found what I believe is a valve guide in the cylinder. They replaced the motor but blamed us on the parts found in the cylinder. They will not pay me to re-install engine. Buyer BEWARE
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Loss:
$1400

Preferred solution: pay my labor

User's recommendation: Go somewhere else

Icela Yka
map-marker Huntsville, Alabama

Rebuilt engine only lasted 100.000 miles

Rods started knocking full of oil think oil pump went bad. Taking motor out to find problem. Would not suggest jasper.
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Tim C Qov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mountain Home, Idaho

Defect no warranty help

Jasper Engines And Transmissions - Defect no warranty help
Transmission has made a noise in reverse and does not move when paced in reverse. Multiple documented complaints by installer but Jasper will do nothing. They want me to take the vehicle to a local tranny shop for diagnosis and repair. I offered to have Jasper remove the transmission and take it to their shop but they refused. Pretty sorry outfit.
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Cons:
  • Warranty and workmanship terrible

Preferred solution: repair

User's recommendation: Avoid Jasper at all cost

Anonymous
map-marker Tel Aviv, Tel Aviv

Looking for a special diff locker

Hi! I am looking for some time now for a front dif locker for my Chevy TB 2008. I heard from a friend very good things about your company. I think that LockRight used to produce a suitable locker, but it is no longer available... 1. Do u have it in your stock? 2. Can you manufacture one? 3. If 1&2 answers are no, can you advise who deals with such parts and projects? Thank you!
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Anonymous
map-marker Diamondhead, Mississippi

My truck has been down for 2 months O how wonderful there warranty work is

New Jasper transmission in October 2020 started slipping been in shop for 2 months and still not ready warranty is a pile of st
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User's recommendation: None go somewhere else please

About

Summary

Jasper Engines and Transmissions is a company that specializes in different automotive services. The company is headquartered in Jasper, Indiana. Jasper Engines and Transmissions was founded in 1942. The company is know for the remanufacturing and servicing of domestic engines, import engines, performance engines, gas and diesel engines, marine engines, alternative fuel engines, different transmissions, electric motors and differentials, rear axles assemblies, stern drives and many other products. The company provides 3 year warranty on most of the products proving the quality. Jasper Engines operates a number of branch locations all over the United States.

Jasper Engines And Transmissions reviews and complaints

Jasper Engines And Transmissions is ranked 163 out of 1160 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISA

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